payment and shipping

Payment and Shipping

The following conditions apply:

Delivery takes place domestically (Germany) and to the following countries : Germany, Austria, Belgium, Czech Republic, Luxembourg, Netherlands, France, Poland, Italy, Hungary, Slovakia, Slovenia, Spain, Bulgaria, Croatia, Romania, Estonia, Greece, Latvia, Lithuania, Portugal, Finland, Sweden .

Shipping (including VAT)

Domestic deliveries (Germany):

Shipping costs to mainland Europe are 0.00 Euro.

For deliveries to German islands, an island surcharge of €12.90 will be added to the shipping costs.

Deliveries abroad :

Zone 1: Belgium, Czech Republic, Luxembourg, Netherlands, France, Poland, Austria | 9.90 €

Zone 2: Italy, Hungary, Slovakia, Slovenia, Spain | 9,90 €

Zone 3: Bulgaria, Croatia, Romania, Estonia, Greece, Latvia, Lithuania, Portugal | 9.90 €

Zone 4: Finland, Sweden | 14,90 €

For deliveries to foreign islands, an island surcharge of € 14.90 will be added to the shipping costs.

Delivery times

Unless a different deadline is specified in the respective offer, the goods will be delivered domestically (Germany) within 2 - 3 working days, and for international deliveries within 5 - 7 working days after conclusion of the contract (if advance payment has been agreed, after the time of your payment instruction).
Please note that no deliveries are made on Sundays and public holidays.
If you have ordered items with different delivery times, we will send the goods in one shipment unless we have made different arrangements with you. In this case, the delivery time is determined by the item you ordered with the longest delivery time.

If you pick up the goods yourself, we will inform you by email about the availability of the goods and the collection options. In this case, no shipping costs will be charged.

Accepted payment options

- Cash on pickup
- Prepayment by bank transfer
- Payment by surname (plus cash on delivery fee 6.99 €)
- Payment with credit card
- Payment via Sofort / Sofortüberweisung
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment by direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment via Google Pay
- Payment via Apple Pay
- ShopPay (Shopify)

Via PayPal Checkout:
- Payment via PayPal
- Payment via PayPal Express
- Payment with credit card
- Payment by SEPA direct debit
- Payment via "Pay later"
- Payment by installments
- Payment via Sofort/Instant bank transfer
- Payment via giropay

Over Paypal:
- Payment via PayPal
- Payment via PayPal Express
- Payment with credit card
- Payment by SEPA direct debit
- Payment via "Pay later"

About Stripe:
- Payment via Sofort/Instant bank transfer
- Payment by SEPA direct debit (via Klarna)
- Payment by credit card (via Klarna)
- Payment by invoice (via Klarna)
- Payment by installment purchase (via Klarna)
- Payment with credit card
- Payment via Apple Pay
- Payment via Google Pay

Further details on payment

If you pay by credit card (without using a payment service provider), your credit card account will be debited when the contract is concluded.

Our bank connection:

Account holder: Mikko Wood (CMK Versandhandel)
Bank: Commerzbank Heidelberg
IBAN:DE73 6724 0039 0181 7311 00
BIC:COBADEFF

If you have any questions, you will find our contact details in the imprint.

Your advantages at Soundmaster-HiFi:

30 day trial

If you don't like the item, you can return it to us free of charge within the first 30 days and get your money back!

Buy now, pay later

Thanks to Klarna invoice purchase, you can buy the item now and pay 30 days later if you are satisfied and want to keep it.

We ship faster than the police allow

Order by 2pm and we will ship your order the same day! Your order will then be with you in 1-2 days (within Germany). Abroad 2-5 days.

Free Shipping

We ship all items free of charge within Germany)!
This way you save another 5.99 euros on your order at least.

FAQ

Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.

Do I have a money-back guarantee?

Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.

Is there a guarantee or warranty for the products?

Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.

What do I do if the item breaks within the warranty period?

This rarely happens, but if it does happen, please write us a message or give us a call. The item will either be repaired or replaced in Soundmaster's own service workshop in Germany - and it's completely free of charge!

How long does delivery take?

Thanks to our express shipping, your order will be at your home in 1-2 days within Germany. If you order by 2 p.m., we will even ship your order the same day! We ship with DHL.

Do you ship internationally?

Yes, we ship almost worldwide. You can find the corresponding delivery costs here: Shipping costs.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.