Battery information

Notes on battery disposal

In connection with the sale of batteries or the delivery of devices containing batteries, we are obliged to inform you of the following:
As an end user, you are legally obliged to return used batteries. You can return old batteries that we have or have had in our range as new batteries to our shipping warehouse (shipping address) free of charge. The symbols shown on the batteries have the following meaning:
The symbol of the crossed-out garbage can means that the battery must not be disposed of in household waste.
Pb = Battery contains more than 0.004 percent lead by weight
Cd = Battery contains more than 0.002 percent cadmium by weight
Hg = Battery contains more than 0.0005 percent mercury by weight.

Please note the above instructions.

Your advantages at Soundmaster-HiFi:

30 day trial

If you don't like the item, you can return it to us free of charge within the first 30 days and get your money back!

Buy now, pay later

Thanks to Klarna invoice purchase, you can buy the item now and pay 30 days later if you are satisfied and want to keep it.

We ship faster than the police allow

Order by 2pm and we will ship your order the same day! Your order will then be with you in 1-2 days.

Free Shipping

We ship all items free of charge!
This way you save another 5.99 euros on your order.

FAQ

Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.

Do I have a money-back guarantee?

Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.

Is there a guarantee or warranty for the products?

Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.

What do I do if the item breaks within the warranty period?

This rarely happens, but if it does happen, please write us a message or give us a call. The item will either be repaired or replaced in Soundmaster's own service workshop in Germany - and it's completely free of charge!

How long does delivery take?

Thanks to our express shipping, your order will be at your home in 1-2 days. If you order by 2 p.m., we will even ship your order the same day! We ship with DHL.

Do you ship internationally?

Yes, we ship almost worldwide. You can find the corresponding delivery costs here: Shipping costs.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.