Answer questions

FAQ

Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.

Do I have a money-back guarantee?

Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.

Is there a guarantee or warranty for the products?

Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.

How long does delivery take?

Thanks to our express delivery, your order will be at your home in 1-2 days. We ship with DHL.

Do you ship internationally?

Yes, we ship almost worldwide. You can find the corresponding delivery costs abroad here: Shipping costs.

Is local pickup also possible?

Yes, we also offer local pickup when you purchase! You can select this during the purchase process under the Shipping tab.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.

Deine Vorteile bei Soundmaster-HiFi:

30 Tage testen

Sollte dir der Artikel nicht gefallen, kannst du ihn innerhalb der ersten 30 Tage kostenlos an uns zurücksenden und erhältst dein Geld zurück!

Jetzt kaufen, später bezahlen

Dank Klarna Rechnungskauf kannst Du den Artikel jetzt kaufen und 30 Tage später bezahlen, wenn Du zufrieden bist und ihn behalten willst.

Wir versenden schneller, als die Polizei erlaubt

Bestelle bis 14 Uhr und wir versenden deine Bestellung noch am selben Tag! Deine Bestellung ist dann schon in 1-2 Tagen bei dir.

Kostenloser Versand

Wir versenden alle Artikel versandkostenfrei!
So sparst Du nochmal 5,99 Euro bei Deiner Bestellung.

FAQ

Here you will find frequently asked questions and answers. If your question is not included, call us or write to us in the live chat. We will be happy to help you or answer your question.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.

Do I have a money-back guarantee?

Yes! With us you enjoy a 30-day 100% money-back guarantee. If you don't like the item, you can simply return it free of charge and get your money back.

Is there a guarantee or warranty for the products?

Every product comes with a 2-year warranty. If your item is defective or no longer works, we will exchange it for you free of charge.

What do I do if the item breaks within the warranty period?

This rarely happens, but if it does happen, please write us a message or give us a call. The item will either be repaired or replaced in Soundmaster's own service workshop in Germany - and it's completely free of charge!

How long does delivery take?

Thanks to our express shipping, your order will be at your home in 1-2 days. If you order by 2 p.m., we will even ship your order the same day! We ship with DHL.

Do you ship internationally?

Yes, we ship almost worldwide. You can find the corresponding delivery costs here: Shipping costs.

We are available for you from Monday to Friday, from 9 a.m. to 5 p.m.